>> : Version 20,210,113@01:23:54 <<.

H = heart: Commit to listening sincerely, avoid manipulation; remember the importance of the person, as well as the issue.
E = emotions: Look and listen for speaker's emotions as much as their words.
A = avoid: Avoid advice, autobiographies, evaluation; don'T interrupt or change the subject.
R = reflect: Reflect back meaning and feeling until the speaker feels understood.